Fantasy Guide Refunds and Cancellations

This policy explains how cancellations, corrections and refunds work for Fantasy Guide’s digital products. It does not affect any statutory rights you have under UK consumer law.

1. Our paid product

The launch product is a £14.99 one-off personalised 2026 Fantasy Draft Guide for a 12-team, Full PPR, 16-round snake draft.

Your guide is personalised to the draft position you select at purchase. The purchase includes the first personalised guide plus weekly personalised updates until the 2026 season starts.

The first paid guide is normally emailed within 24 hours of successful payment.

2. Changing your draft position

If you selected the wrong draft position, contact support@fantasyguide.uk as soon as possible.

If we have not yet prepared or delivered your personalised guide, we will normally try to update the draft position for you.

Once a personalised guide has been delivered, we do not normally provide a free change solely because you selected the wrong draft position. We may still choose to help where it is practical to do so.

If we deliver a guide for the wrong draft position because of our error, we will correct or replace it at no additional cost.

3. Cancelling before delivery

If you want to cancel your order, contact support@fantasyguide.uk as soon as possible and before the personalised guide is delivered.

Where cancellation rights apply and the digital content has not yet been supplied, we will handle the cancellation in accordance with UK consumer law.

Because the guide is digital content and is prepared and supplied quickly, the checkout journey may ask you to expressly agree that supply can begin before the end of the normal 14-day cancellation period and to acknowledge the effect this can have on your cancellation right once supply begins.

We will not rely on an early-supply waiver unless the required agreement and acknowledgement have been obtained in the purchase journey.

4. After digital content has been supplied

Once digital content has been supplied following any legally required express consent and acknowledgement, you may lose the normal statutory right to cancel simply because you have changed your mind.

This does not remove your rights if the digital content is faulty, not as described, not supplied with reasonable care and skill, or otherwise does not meet rights that cannot lawfully be excluded.

5. If your guide is late

If your first paid guide has not arrived within the promised 24-hour window:

1. check your spam or promotions folder; and
2. contact support@fantasyguide.uk using the email address you used at checkout.

We will investigate promptly. Depending on the circumstances and your legal rights, we may correct the issue, provide the guide, offer a replacement or provide a refund as appropriate.

6. Faulty, incorrect or misdescribed guides

Contact support@fantasyguide.uk if:

• the guide is faulty or cannot reasonably be used as supplied;
• we send the wrong draft position;
• the guide materially differs from the product description you purchased; or
• there is another substantive fulfilment error caused by us.

We will assess the issue and, as appropriate, correct the guide, replace it or refund you in line with your statutory rights.

A fantasy recommendation later proving unsuccessful, or a player becoming unavailable or changing role after the guide’s stated information date, does not by itself mean the digital content is faulty. Fantasy recommendations are informed opinions rather than guarantees of player availability or performance.

7. Weekly updates

The £14.99 purchase includes weekly personalised updates until the 2026 season starts.

This is part of the paid product promise. If we fail to provide an included revised edition, contact support@fantasyguide.uk and we will investigate and put the issue right as appropriate.

No separate time-of-day delivery promise applies to weekly updates unless we explicitly tell you otherwise.

8. Free mini-guides

The free mini-guide is provided without charge and is a one-off guide. It is not refreshed weekly.

If we send the wrong free mini-guide or there is a clear fulfilment error, contact support@fantasyguide.uk and we will try to correct it.

9. How refunds are made

Where a refund is due, we will normally return it using the original payment method through our payment provider, Stripe, unless another method is required or agreed.

The time it takes for a completed refund to appear in your account can depend on Stripe, your bank or your card issuer.

10. How to contact us

For cancellations, corrections, delivery problems or refund requests, email:

support@fantasyguide.uk

Please include the email address used for the purchase and, where relevant, the draft position selected so we can locate the order quickly.

11. Statutory rights

Nothing in this policy is intended to exclude, restrict or replace rights that cannot lawfully be excluded under UK consumer law.

If there is any conflict between this policy and your mandatory statutory rights, your statutory rights take priority.

12. Changes to this policy

We may update this policy as the Fantasy Guide service develops or legal requirements change. The current version will be published on the Fantasy Guide website with its latest update date.